Thank you for your business and we hope you enjoy your stay in our property!
RENTER REQUIREMENTS
By agreeing to book a reservation with Dragonfly Property Management LLC (“Manager”); by providing us with your personal booking information necessary to complete you reservation, and providing us with your credit card information. You agree herein to be bound by Dragonfly Property Management ‘Terms and Conditions; which includes our ‘Cancellation Policy’. Until your reservation is confirmed rates may change without notice
RATES
Your Streamsign contract will include your nightly rate per night, 15% registration fee, cleaning fee, Xplorie fee, taxes and the Damage wavier fee. Rates, terms and applicable taxes are subject to change without notice. Dragonfly Property Management reserves the right to move guest up to 30 days in advance to a comparable property or refund the Guest was paid if the property is unavailable for the guest.
SECURITY DEPOSIT
You are required to pay a security deposit in the amount of the reservation collects. This deposit will cover any damages that occurred while you were in the property. If you fail to notify of any damages, we have the right to use your deposit to cover any of the damages that weren’t reported. If there was no damages or excessive messes upon departure we will give you back your security deposit. Please allow 7-10 business days to show back onto your statement.
CREDIT CARD AUTHORIZATION
Management will provide a form that can be used to consent of the credit card provided without original signature on the charge slip. This agreement will service as an original, that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated.
CANCELLATION POLICY
Free Cancellation within 24 hours of Booking. Cancellations made up to 60 days prior to your arrival date will occur a cancellation fee of $200. Cancellations made 30 days before and after your arrival date forfeit the 100% of the rental rate (plus taxes and fees). NO REFUNDS WILL BE ISSUED DUE TO EARLY DEPARTURE. If you booked through a Third party such as Airbnb or VRBO please contact to proceed with your cancellations. Cancellations must be received via email at Sharona@DragonflyPropertyManagement.com
TRAVEL INSURANCE
We highly recommend and encourage the purchase of Rental Guardian Travel Insurance at the time of booking to protect your investment in your vacation. Unfortunately, we DO NOT offer any refunds for any travel, illness, beach closures or weather-related issues. Please refer to Rental Guardian for more coverage policies.
DAMAGE WAVIER
Our properties are inspected before and after each reservation guests agree to pay for any flagrant damage to the units, excessive cleaning, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. You agreed to pay $55 for the non-refundable Damage waiver .If any damages is more than the amount management has the right to charge your to the credit card.
DAMAGE POLICY
As a condition to the rental of all vacation properties, reserves the right to charge the guest’s credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, is hereby granted the right to charge the guest’s credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
INITIAL SET UP
Your vacation home is supplied with the standard amenities such as toilet paper, paper towels, soap, trash bags and dishwasher detergent. Any items beyond this are the Renter’s responsibility. Bath towels and bed linens are included. Beach towels are not provided in your rental. Please do not remove any towels or linens from your vacation home for any reason. If removed you credit card will be charged for any replacement on linens that were taken upon departure.
DAMAGE AND CLEANING ISSUES
Any damages or cleaning issues noticed upon arrival should be reported to management immediately. If damage or cleaning issues are not reported during our departure inspection your credit card will be charged for the cost of the repair. You will not be responsible for any additional charges if the following items are adhered to: No damage is done to the unit or its content including the linens.
· All linens are left in the unit
· No items are missing upon the inventory check list
· All debris, garbage is placed in proper containers
· All dishes are to be placed in the dishwasher on wash mode
· There were no smoking or evidence of smoking in a designated non-smoking unit
· Unit is left in neat condition
UNIT ISSUES
If you experience any problems whatsoever with the vacation property during your stay, please contact us at 850-260-0200 and we will do our best to rectify the matter. Should a problem remain unresolved, you are required to notify us in writing within 7 days from your departure date to let us know of any issues that may have occurred during your stay. Please note that we live in a southern stay where we experience insects such as ants are occasionally inevitable and are not a cause for complaint. The vacation property is treated periodically as part of a pest and termite control program and is cleaned and inspected after each rental.
ARRIVAL TIME
Check in is at 4PM. An early arrival may be arranged of APPROVED by the MANAGER. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time. You will receive your check-in instructions one week prior to arrival.
DEPARTURE TIME
Check-out is 10AM NO LATER . Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. If you have not arranged for a late check out, you will be charged a fee of $75 for each hour beyond 10 am , without prior notice to management. If the property has not been vacated by 12pm , a fee equal to the rental rate of one day may be assessed.
SERVICE ANIMALS
Dragonfly Property Management, LLC is committed to providing reasonable accommodation to protect the rights of guests with disabilities which includes bringing service animals or emotional support animals under the terms of The Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of The Americans with Disabilities Act. If the guest needs a service animal or emotional support animal to ease the symptoms of a disability, he or she should request an accommodation, in writing to Dragonfly Property Management at the time of their reservation. Guest should also include a note from his or her service providers such as a doctor or a therapist verifying the need for the support animal.
LIMITED OCCUPANCY
Occupancy is limited to the maximum number allowed and stated per vacation home. The minimum age to rent a property is 25 years of age unless you receive prior approval of the Manager and with an additional security deposit. Verification will be observed at check-in or at any time during your stay. If any reservation is occupied under false pretense, Renter will be subject to forfeiture of all monies paid, and the party will not be permitted to check-in or will be evicted.
SMOKING
Smoking is not permitted in any property. If there is any tobacco smell in the rental after your departure, we will remit your deposit. If these policies are violated, there will be a charge for excessive cleaning.
LOST ITEMS/MAIL SERVICES
Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. You may ship directly to the home that you are staying in using FedEx or UPS while you are in the home, however we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.**
SECURITY SAFETY & RISKS
Always lock doors and windows when you leave the vacation rental! Please lock the doors and windows when you leave the vacation rental. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside or supplied emergency candles in case of power outage.
Free Activities Included with your stay: As a thank you for staying with Dragonfly Property Management you will receive complimentary admissions to popular local attractions every day of your stay. Be on the lookout for emails from Xplorie that will explain how it all works, available activities and how to redeem your complimentary admissions. Please add hello@m.xplorie.com to your contacts to ensure message delivery. Only valid for short term stays.
