Rental Terms and Conditions

By agreeing to book a reservation with Dragonfly Property Management LLC("Manager); by providing us with your personal booking information necessary to complete your reservation and providing us with your credit card information. You agree to acknowledge all policies by Dragonfly Property Management 'Rental Contract and policies, which includes our 'Cancellation Policy'. Until your reservation is confirmed rates may change without notice.

CHECK-IN AND CHECK-OUT: The rental period begins at 4:00pm on the day of arrival and terminates at 10:00am. On the day of departure, please plan you trip accordingly. There are no early check-ins or late check-outs allowed. Late departures will incur an extra charge of one day rental plus tax, this is strictly enforced. 

RESERVATION FEE: 50% of the reservation fee is required as your down payment due upon confirmation of the reservation. We have the right to charge the credit card on file automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including your check-in and checkout dates are correct. Credit cards are accepted to use upon booking. We DO NOT accept Electronic Funds or Electronic Checks. 

CREDIT CARD AUTHORIZATION: Management will provide a form that can be used to consent of the credit card provided without original signature on the charge slip. This agreement will service as an original, that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. 

RATES: Your rental price will include your nightly rate, housekeeping fee, registration fee and applicable sales and tax. Rates, terms and applicable taxes are subject to change without notice. Dragonfly Property Management reserves the right to move guest up to 30 days in advance to a comparable property or refund the Guest that was paid. 

AIRBNB GUESTS: Please refer to your Airbnb contract for all matters of payment, except for the taxes reflected. Taxes along with any other applicable fees will be due to Manager prior to arrival, as noted in our House Rules on Airbnb. 

MONTHLY RESERVATIONS: Monthly reservations are any stay over 28 days. Prepayment of deposit is due at time of booking. Payments will be split into 2 equal payments. 1st deposit of 50% of the rental cost is due upon booking the reservation, and the final deposit is due 30 days prior to arrival. If the reservation must be cancelled the cancellation fees are as follows, NO REFUND

CANCELLATION FEE:

 Free cancellation within 24 hours of Booking. There is a $150 cancellation fee for any cancellation received more than 60 days prior to arrival. There are NO REFUNDS if the reservation is canceled less than 60 days prior to your check-in date. For any cancellations, please email sharona@dragonflypropertymanagement.com

TRAVEL INSURANCE: Starting on April 1st,2023- You will have an option to purchase Rental Guardian Travel Insurance. We highly recommend and encourage to purchase the Travel Insurance upon booking. 


RENTAL DAMAGE WAVIER: Starting on April 1st,2023- This added fee will be set as a non-refundable Rental Damage Waiver fee instead of a Rental Security Deposit, it will cover unintentional damages to the rental unit interior/exterior that may occur during your stay. Any damages that exceed $500 will be charged to the credit card on file. This is a NON-INSURANCE program between the renter and homeowner. This rental Damage Waiver does not cover excessive cleaning fees damages caused by pets. We reserve the right to charge an additional fee for other circumstances at the sole discretion of the manager on a case-by-case basis. 

DAMAGE AND CLEANING ISSUES: Any damages or cleaning issues noticed upon arrival should be reported to management immediately. If damage or cleaning issues are not reported during our departure inspection your credit card will be charged for the cost of the repair. You will not be responsible for any additional charges if the following items are adhered to: No damage is done to the unit or its content including the linens. 

  • All Linens are left in the unit.
  • No items are missing upon the inventory check list.
  • All debris, garbage is placed in proper containers.
  • All dishes are to be placed in the dishwasher on wash mode.
  • There were no smoking or evidence of smoking in a designated non-smoking unit.
  • Unit is left in neat condition.
  • Pet Friendly units show no sign of pet damage or excessive cleaning.

UNIT ISSUES: If you experience any problems whatsoever with the vacation property during your stay, please contact us at 850-260-0200 and we will do our best to rectify the matter. Should a problem remain unresolved, you are required to notify us in writing within 7 days from your departure date to let us know of any issues that may have occurred during your stay.

INITIAL SET UP: Your vacation home is supplied with the standard issue of toilet paper, paper towels, soap, trash bags and dishwasher detergent. Any items beyond this are the Renter's responsibility. Bath towels and bed linens are included. Beach towels are not provided in your rental. Please do not remove any towels or linens from your vacation home for any reason. If removed your credit card will be charged for any replacement on linens that were taken upon departure. 

LOST KEYS/WRISTBANDS: There will be a $75.00 per item charge for all lost or unreturned keys, property pool tags or wristbands. 

AFTER HOUR EMERGENCIES: After hour emergencies include, no electricity refrigerator not working, or lockout. If you experience a FIRE or FLOOD please call 911 immediately. 

LIMITED OCCUPANCY: Occupancy is limited to the maximum number allowed and started per vacation home. The minimum age to rent a property is 25 years of age unless you receive prior approval of from the Manager with an additional security deposit. Verification will be observed at check-in or at any time during the duration of your stay. If any reservation is occupied under false pretense, Renter will be subject to forfeit of all reservation cost. 

Dragonfly Property Management, LLC, cannot accept any liability for your personal safety during your vacation. It is particularly important that children are always supervised in and outside the vacation property. Dragonfly Property Management LLC, assumes no responsibility for accidents. You are reminded to abide all rules and regulations for the safety of your companions. 

Renter, by signing this Rental Agreement, acknowledges that they comply with the terms of this agreement, and each assumes the responsibility for the obligations set forth herein. Renter acknowledges receipt of the House Rules. Renter acknowledges that they have read, accept, and agree to the terms set forth. 

House Rules

 

  • NO SMOKING INSIDE THE PROPERTY –This is a smoke-free property. Smoking is only permitted outside and cigarette butts should be disposed of properly and not thrown on the ground
  • NO PETS ALLOWED – AUTOMATIC EVICTION and FORFEIT OF DEPOSIT AND RENT
  • NO HOUSE PARTIES – Home is for use by the number of people authorized in your Property Rental Agreement only. 
  • NO FIREWORKS ALLOWED – Any evidence of fireworks may result in immediate eviction with no refund. 
  • GARBAGE PICK-UP Please see property information for trash removal instructions. 

CHECK IN BEGINS AT 4:00 PM.

  • Door codes will be emailed to you on the day of arrival.
  • Please see Arrival Instructions for Parking Pass information. 

CHECK-OUT NO LATER THAN 10:00 AM

  • All furniture should be returned to its original location. Failure to leave furniture in original location will result in an additional charge.
  • Take out all trash to Outside Bins or thrown down Trash Chute
  • Remove and dispose of all food items from refrigerator and pantry/cabinets.
  • Place dishes, utensils, etc. in dishwasher and turn it on when you depart.
  • Put key(s) back in the lock box, leaving both doorknob and deadbolts locked.  Leave extra set of keys on the kitchen counter. 

Hurricane Season Rental Policies

The “Official Hurricane Season” runs for the six months from June 1st through November 30th each year.  Historically, most of the hurricanes in the months of August and September, but hurricanes can form at any time of the year. As a visitor to a Gulf Coast community, you need to be aware of the possibility of hurricanes and how they may affect your travel plans.  So, if a hurricane does threaten us, here is what you need to know about your reservation.

First and foremost, if a Mandatory Evacuation is ordered by Emergency Management Agencies, you must vacate the property you are renting. Staying in the rental unit is not an option!

The key event relating to weather upon which all reservation policies are affected is when Emergency Management Officials order a Mandatory Evacuation.  Until a Mandatory Evacuation is ordered, all reservation policies as stated on your Rental Agreement remain in effect.  No rate adjustments or refunds in part or in full will be issued due to inclement weather or for “Severe Weather Alerts”, “Tropical Storm Watches”, or a “Voluntary Evacuation”.

  • If a Mandatory Evacuation is ordered, and not lifted, prior to your initial occupancy date, the owner will allow reservations and dates coinciding with the dates of the Mandatory Evacuation to be cancelled and will refund all funds collected.  Or, you may reschedule your reservation for different dates without penalty or shorten an existing the reservation at a prorated charge.
  •  If a Mandatory Evacuation is ordered following occupancy, the owner will refund that portion of the Rental Price for the period that the unit could not be occupied. The owner will refund the portion of Rental Price for the days you were required to evacuate the area.  This policy is consistent with insurance industry Trip Interruption and Cancellation Coverage.
  • If, as a result of a hurricane, the property you have reserved is no longer in satisfactory rental condition is such that your stay would be adversely affected, we will allow you to reschedule your reservation without penalty or cancel your reservation with a full refund of all funds collected.
  • We understand that some people do not want to take the risk of proceeding with their plans when there is even the possibility of a hurricane impacting the Gulf Coast, therefore, if the National Weather Service/NOAA predicts that the rental property is in the possibility of a hurricane and you wish to cancel your reservation we will allow you to either:
  1. Reschedule your reservation within one (1) year of your cancellation with no penalty or
  2. Cancel your reservation in accordance with the terms of the Rental Lease Agreement.